Terms of Service

Tapcard lets a business (a “shop”) issue a digital loyalty card that its customers keep in Apple Wallet or Google Wallet, and run it from the Tapcard app. These terms apply to shops that use Tapcard and to customers who join a shop’s card. By using Tapcard you agree to them.

Give accurate details when you create an account and keep your sign-in private. You are responsible for what happens in your account, including anything done by people you invite to your shop.

Every shop gets a free 14-day trial, with no payment details needed. Paid plans are not available yet and no payment is taken on Tapcard today. Before any paid plan applies to you, we will tell you its price and ask for your agreement. If you do not subscribe when paid plans are available and your trial has ended, editing your card, sending offers and adding new customers may pause until you do. Stamps and rewards for customers who already hold your card keep working at the counter.

You decide your card’s rules and rewards, and the rewards are your promise to your customers: honour them as described on your card. Tapcard provides the tools and is not a party to the rewards between you and your customers. Keep your programme lawful and do not mislead your customers about what they will receive.

When customers join your card, you are responsible for having a proper reason to collect their details and for contacting them only in ways they would expect. We handle those details on your behalf to run the service, as described in our Privacy Policy. Only upload names, logos and pictures you have the right to use.

Your card is issued by the shop you joined. The shop keeps your balance and decides the rewards; questions about stamps or rewards are for the shop. You can remove the card from your wallet at any time, and you can ask the shop to delete your membership.

Do not use Tapcard for anything unlawful, to send unwanted messages through offers, to try to reach another shop’s data, or to disrupt, overload or reverse-engineer the service.

Cards appear in Apple Wallet and Google Wallet, which are provided by Apple and Google under their own terms. We do not control them, and how they show or update a card can change.

We work to keep Tapcard available and your data safe, but Tapcard is provided “as is”. It is a young product: features may change, and the service may occasionally be interrupted.

A shop’s owner can ask for the shop to be deleted from the Tapcard app. Deletion happens after 30 days, and the request can be cancelled until then. We may suspend an account that breaks these terms.

To the extent the law allows, Tapcard is not liable for indirect losses, lost profits or lost business, and our total liability is limited to what you paid us for Tapcard in the twelve months before the claim. Nothing here limits rights you have by law that cannot be limited.

We may update these terms. The date above changes when we do, and we will let shops know about significant changes before they take effect.

Questions about these terms can be sent through our support page.